In the Preface to Inventing the Medium, I write about the limitations of asking users what they want since people “often cannot think past the familiar conventions of existing devices and applications.” A similar theme emerged from the many admiring reminiscences that followed Steve Jobs’ death this month. From the New York Times obituary : When asked what market research went into the iPad, Mr. Jobs replied: “None. It’s not the consumers’ job to know what they want.” Continue reading
Janet H. Murray
- Janet. H. Murray is an Associate Dean and Professor at Georgia Tech where she teaches in the Graduate Program in Digital Media and does research in interactive television .
From MIT Press December 2011
From Inventing the Medium: The Book
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